Your GDPR rights

About this page

This page is a plain-English summary of your rights over your personal data under the EU GDPR and the UK GDPR. It is a summary, not a substitute for our privacy policy or our data processing agreement, which set out the full detail. Where this page and those documents differ, the full documents apply.

Who we are & our role

We are Helping. Our role depends on which data we are talking about:

• For the personal data of coaches (such as account and billing details), we are the data controller.
• For the personal data of a coach's clients, the coach is the data controller and we are the data processor. We process that data only on the coach's instructions. See our data processing agreement.

Your rights

Depending on your situation, you may have the right to:

• Be informed about how your data is used — this page and our privacy policy do that.
• Access your data — ask us for a copy of the personal data we hold about you.
• Rectify inaccurate data — ask us to correct anything that is wrong.
• Erase your data — ask us to delete it (sometimes called the “right to be forgotten”).
• Restrict processing — ask us to limit how we use your data temporarily, for example while a correction is disputed.
• Data portability — receive a copy of your data in a structured, machine-readable format, or have it sent to another provider.
• Object — to processing based on our legitimate interests, or to direct marketing.
• Withdraw consent — where we are relying on your consent, you can take it back at any time.

Automated decisions

We do not use solely-automated processing to make decisions about you that have a legal or similarly significant effect. Our engagement scoring is informational — it summarises how a client is responding — and is not used to make legal decisions about people.

How to exercise your rights

Email hello@helping.app and tell us which right you want to use. We will:

• verify your identity before acting;
• respond within one month, and tell you if we need to extend that by up to a further two months for complex requests; and
• provide the service free of charge, unless your request is manifestly unfounded or excessive.

If you're a coach's client

If you are a client of a coach who uses Helping, your coach is the data controller for your data. You can exercise your rights through your coach, or you can contact us directly at hello@helping.app and we will route your request and cooperate with your coach as needed.

Lawful bases

We rely on lawful bases such as performance of a contract, legitimate interests, legal obligation, and (where relevant) consent. Your coach relies on their own lawful basis to contact you. See our privacy policy for the full detail.

International transfers & retention

Your data may be processed outside your country where subprocessors operate globally, with appropriate safeguards in place. We keep data only as long as we need it; for example, a coach's client data is kept briefly after removal and then anonymised. See our privacy policy and data processing agreement for the detail.

Complain to a regulator

You have the right to complain to your data protection authority. If you are in the UK, that is the Information Commissioner's Office (ICO). If you are in the EU or EEA, contact your national data protection authority. We would welcome the chance to put things right first, but you are free to go to your regulator at any time.

Contact

Questions about this document? Email hello@helping.app.